HOW AI WILL CHANGE WORK0
By MyeshiBriley,MS,HS-BCP, Spring-Klein Chamber President
Artificial Intelligence will transform our work and our world. Major changes have already taken place. Manufacturers rely more and more on AI technologies. Software and computers now handle numerous clerical tasks that people use to do. Robotics and computers are replacing workers who perform backbreaking jobs or those with repetitive tasks. In the next five years Artificial Intelligence will immensely impact our working lives. Let’s look at what your workplace will be like between now and the next five years.
Let’s start at the beginning— recruitment. A position in your company is open but with AI, the tasks of screening, sourcing and assessing applicants will be automated, so you can evaluate the candidates’ qualifications and skills faster and more precisely, removing the possible element of human bias. Also the applicant’s records will automatically update through AI profiling. And, since you are doing semantic searches instead of old-fashioned keyboard ones, you’ll discover candidates you wouldn’t have found before. You’ll probably be using a standardized, transportable, universal resume profile. You will also use biometrics, to conform applications and verify the candidates’ identities. Candidates will even initiate a background check using their fingerprint upon submitting their application to you.
If you are a recruiter these changes will give you time to focus on impactful recurring projects instead of mostly filling requirements. However, if you are a hiring manager you’ll now be able to develop you own pool of qualified targeted applicants. Also social search technology will keep that pipeline fresh and full almost automatically. So now you’re role will be more of an end user in the recruitment process.
We are at the next stage of employment, let’s say you were the applicant and you have now been hired. You head to work for your first day on the job. Your commute will be drastically changed with driverless automobiles. Instead of being stuck behind the wheel, you’ll relax, sitting at a table in your car, working, watching the morning news or even working out in an individual seat that doubles as a stationary bicycle. Most people will use car sharing and AI systems will handle the route planning, making sure everyone in the car pool gets where they need to go safely and efficiently. Since the days of car crashes will be over, so will the days of auto insurance companies and body shops and other car accident related businesses.
Now you’ve arrived at work, it’s your first day, time for employee on-boarding. The employer has used AI to build a comprehensive company knowledge graph, so on-boarding and orientation will be tailored to you, and much more efficient. For instance, you won’t read through any physical manuals, user guides, policy documents or on-boarding teams. An AI program will tell you everything you need to know. On the first day on the job, you’ll have the advantage of the knowledge graph the AI compiled. You’ll not only be able to fully understand the duties of your new position, you’ll have information that use to take weeks to know. An on-boarding AI will answer your questions on who you should contact for different things, new changes and what meetings they were discussed in, the dates of upcoming meetings, as well as how the previous employee handled your job and what they spent most of their time working on. In fact, before that person left, the AI probably had them review and update any of the main documents that you’ll need.
AI will determine where your work area will be and what tasks and teams you’ll be assigned to. AI will help your manager chose which important projects you are best suited for based on your greatest strengths.
Everyday you come into the office, an AI receptionist will consider the project you are assigned and your work style to book your workspace, making sure everyone has a spot in the office. Also, the office will be a casual open area so you and your co-workers can share what you are working on. They’ll be places for Teams to work on projects as well as smaller booths when you need a quiet area to work. You’ll probably work at a standing booth to dictate your emails and documents. There won’t be any keyboards in the office, no typing, you and everyone else there will use speech recognition programs. AI will then create your documents, making any revisions needed to ensure they are well written with correct spelling and grammar.
The AI system will also index your documents, folders, and files and including emails, proposals and anything you share with colleagues including chat and corporate messaging.
Now, you have to attend a meeting at work. It will be conducted using virtual reality in a small office space that is easily re-configurable. AI will record, transcribe, and archive the meeting. If you are assigned or volunteer for a certain task during the meeting, AI will record and track the task to completion then add a record of the outcome to the transcription of that meeting.
Let say you manage this employee and their co-workers, you’ll no longer use data like revenues, app downloads, and payroll information to get a feel of what’s happening in the company. AI-generated knowledge graphs will provide you with an updated, detailed depiction of the company. You’ll know what issues and topics are trending, what risks people are considering, and who is networking. You will be able to see who is driving results, who made key decisions, and who took the initiative to get things done. You will use this accurate information to create performance reviews, bonuses, and promotions. So, subjective criteria, company politics and unconscious bias will no longer play a role in accessing your employees’ performances.
As a manager, customer service and social media will still be very important to you but bots will handle them. Bots will get smarter with more human interaction and learn which information individuals really want and when they prefer to receive it. So chatbots will quickly understand a customer’s request or issue rather than drag them through a series of selection menus. Your customers will read and receive information, ask technical questions and even make purchases from one chatbot.
If your company owns it’s own building or factory and pays the utilities, machine learning will save the company money on cooling, heating, and power expenses. With custom-built servers, and more efficient cooling systems, your building will get more power from the same amount of input at power plants, reducing your energy and water usage.
Now and in the next five years, you will see swift, significant advances in AI technology in the workplace. Remember in school when you learned about the huge effect the industrial revolution had on work, society, and life styles? Well that was nothing compared to the effect the AI revolution will have on us. AI will affect more than our jobs, it will change our entire lifestyles. Don’t let it take you by surprise, keep up to date on the latest innovations. Evaluate your job and beef up your skills and value in the areas of work that an AI won’t be taking over anytime soon. Get ready for the transition, AI is here and it’s getting smarter everyday.